BestMassage® Massage Chair use the patented soft 3D technology and has an updated design, functions and features. 4 easy to use preset auto program All have different massage combinations and time settings, Recovery, Extend, Relax, and Refresh. The new 100% zero gravity function will make you will feel like you are an astronaut in the space. Features: Preset Recovery Program Present Extend Program Present Relax Program Present Refresh program Patented Soft 3D Technology 100% Zero Gravity, just like an astronaut in the space Powerful 11 motors system – Delivers a powerful and realistic full body, seat & leg massage. Body Scan detects the users body type. Intelligent 4 roller system – Flexible, conforms to the contour and shape of your back Added neck massage feature – Massage heads are designed to target stress relieving “tsubo points” on your neck. Lower Back Range – The extensive range of motion allow for the roller heads to reach the tailbone area where most chairs lack. Ultra-long range massage – Reaches high up in the neck and low down into the tailbone section. Fatigue relieving Air massage – Total of 20 Air bags are located in the lower body of the chair to provide massage for the legs, thighs and feet. Promoting better blood circulation to the lower extremities Adjustable air massage- Multiple levels of intensity from strong to weak massage Easy to use control panel. Build in hand massage Recline-The Chair is fully automatic, the raising and reclining of the backrest and foot/leg ottoman. Massage Functions: Rolling: Moving up and down, like the fixed-point of revolving finger pressing for direct and effective massage effect. Kneading: Reduces muscle pain and works out knots. Freight shipment is very expense, if you simply refused the shipment, or if they can not get hold of you, they will send the item back to us, they will charge us the return shipping fee, if that happens, we will refund you minus the $300 shipping fee for both ways.